The key to managing any client relationship is trust. Part of this trust can be forged by simply doing what you say you’ll do – such as meeting your deadlines and producing quality work. Following through on what you’ve promised to accomplish can go a long way towards establishing the foundation of a strong client relationship.
Communication is one of the easiest ways that you can establish trust with your client. Good communication means not only responding to emails promptly, but also keeping the client updated on the status of all projects that are in progress. This could be in the form of a weekly status call, followed by a list of next steps you plan to accomplish in the following weeks. Communication also comes into play at the beginning of the client relationship. Make sure you understand what your client’s expectations are so that you can establish a strategy and set goals and deadlines accordingly.
We’ve had the opportunity to work with the following clients for whom we have carried out projects on turnkey basis: